Privacy Policy

FitLab Nutrition Privacy Policy

Last updated: [5/3/26]

At FitLab Nutrition Limited, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://fitlab-nutrition.com (“Website”). This includes any purchases you make, accounts you create, or interactions with our customer service team. By using our Website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect different types of personal information when you use our Website or interact with our services.

1.1 Information You Provide Directly

This includes information you choose to share with us, such as:

Your name, email address, and telephone number
Billing and shipping address information
Payment details, processed securely through trusted payment providers
Account login details, such as your username and password
Any information included in messages or support requests you send to us

1.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically. This can include:

Your IP address, browser type, and device identifiers
Pages you visit, how you interact with them, and time spent on the Website
Cookies and similar tracking technologies

1.3 Additional Information

We may also collect information related to your interactions with our services, including:

Transaction history and order details
Marketing preferences and consent status

2. How We Use Your Information

We will use your personal data:

Providing and Improving Our Services: To process and track your orders, manage your account, supply products, and maintain and improve our Website and services.

Customer Communications: To respond to customer service enquiries and send important information such as order confirmations, delivery updates, and service notifications.

Marketing and Promotions: With your consent, we may send newsletters, special offers, and product updates that may be of interest to you. You can withdraw your consent or unsubscribe at any time.

Legal and Security Purposes: To comply with legal obligations, prevent fraudulent activity, and enforce our Terms and Conditions.

Analytics and Personalisation: To understand how visitors use our Website and help tailor the experience and content shown to you.

3. Cookies and Tracking Technologies

Cookies, Web Beacons and Similar Tracking Technologies. We use cookies, web beacons, and other similar tracking technologies to:

Sign users in and out of sessions
Analyse website usage
Serve personalised advertisements
Remember user preferences
To change how you accept browser cookies, you can alter your browser settings or modify your preferences using our cookie banner.

4. Legal Basis for Processing

We process personal data in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU GDPR where relevant. Our processing is based on the following legal grounds:

Your Consent
For example, when you subscribe to our newsletter or agree to receive marketing communications.

Performance of a Contract
To process and fulfil your orders, manage your account, and provide the services you request.

Legitimate Interests
To operate and improve our Website and services, understand how customers use our platform, and maintain the security of our systems. We always consider your rights and interests before relying on this basis.

Legal Obligations
To meet legal and regulatory requirements, such as tax reporting, accounting, and compliance obligations.

5. Information Sharing & Disclosure

We may share personal data with trusted third parties in the following circumstances:

Service Providers
We may work with third-party providers who support our business operations. This can include services related to payment processing, shipping and delivery, analytics, email communications, and IT support. These providers only process personal data on our behalf and in line with our instructions.

Business Transfers
If our business is involved in a sale, merger, acquisition, or reorganisation, personal data may be transferred as part of that transaction.

Legal Authorities
We may disclose personal data if required to do so by law, legal process, or where necessary to protect our rights, property, or safety, as well as that of our customers or others.

Affiliates and Partners
We may share information with affiliated companies or trusted partners when this is necessary to provide our services or where you have given your consent.

6. International Data Transfers

Data may be stored or processed outside your home country. When this occurs, we have appropriate safeguards in place, such as Standard Contractual Clauses or compliance with applicable privacy frameworks.

7. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights in relation to your personal data. These may include:

Right of Access
You can request access to the personal data we hold about you.

Right to Rectification
You can ask us to correct or update any personal information that is inaccurate or incomplete.

Right to Erasure
You may request that we delete your personal data in certain circumstances.

Right to Data Portability
You can request a copy of your personal data in a structured format so it can be transferred to another service.

Right to Withdraw Consent
If we process your data based on consent, you may withdraw that consent at any time.

Right to Opt Out of Marketing
You can unsubscribe from marketing communications at any time.

8. Data Retention

We will keep your personal data only for as long as necessary to provide the products or services you have requested, whether for you, your organisation, or your business. Retention periods may vary to meet legal, tax, or operational requirements. Once your data is no longer needed, it will be securely deleted or anonymised.

9. Children’s Privacy

Our services are not directed to persons under the age of 13. We do not voluntarily obtain personal information from children under 13 (or local equivalent). If we become aware that we have unintentionally received such information, we take measures to delete it.

10. Security

We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. However, there is always some risk in sending data over the Internet, and we cannot guarantee absolute security.

11. Links to Other Websites

Our Website may contain links to other sites. We are not responsible for any content on, or privacy practices of, such other sites. We encourage you to review the privacy policies of any websites you visit.

12. Changes to This Policy

We might revise this Privacy Policy from time to time. A new version will be published with the “Last updated” date changed. If we do this, we will notify you by email and/or a prominent notice on our services.

For questions or concerns regarding your privacy or this policy, please contact:

Email: orders@fitlab-nutrition.com

Location: *7 Grange Lane, Pitsford, Northampton NN6 9AP