These terms and conditions (“Terms”) govern your use of our website at https://fitlab-nutrition.com (“Website”) and your purchase of products from Fit Lab Nutrition Limited (“Company”, “we”, “us”, “our”).

By using our Website or placing an order, you agree to comply with and be legally bound by these Terms.

1. Company Information

This Website is operated by:

FIT LAB NUTRITION LIMITED

Company Number: 16291645

Registered in England and Wales

Registered Office Address:

Seven Grange Lane

Pitsford

Northampton

United Kingdom

NN6 9AP

For customer service enquiries:

Email: order@fitlab-nutrition.com

2. Eligibility

You agree that by accessing this Website, you confirm as to all situations the following:

• You are at least 18 years of age

• You are of age to enter into legally binding contracts

• You have made the information you provide accurate and complete

• We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

3. Products & Health Disclaimer

All products sold by Fit Lab Nutrition Limited are classified as food supplements.

Important Information:

• Food supplements should not be used as a substitute for a varied and balanced diet.

• The content on this Website is for educational and informational purposes only.

• Always consult a qualified healthcare professional before taking any supplements, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.

• Individual results may vary.

• Product packaging and labelling may differ slightly from what is shown on the Website.

The products and information provided on this Website are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding food supplements have not been evaluated by the relevant regulatory authorities. Products should be used only as directed and are not a substitute for professional medical advice, diagnosis, or treatment.

4. Orders & Contract Formation

When you place an order with us:

• You will receive an order acknowledgement email. Please note that this email confirms we have received your order, but it does not constitute acceptance of the order.

• A binding contract is only formed once your order has been shipped.

We reserve the right to:

• Refuse or cancel any order

• Limit quantities of products purchased

• Correct any pricing errors

• Cancel orders where we suspect fraudulent activity

If an order is cancelled after payment has been taken, a full refund will be issued.

5. Pricing & Payment

Prices are shown in GBP (£) unless stated otherwise.

VAT, where applicable, is included in the prices

Payments are processed through third-party payment processors. We do not keep full card details.

We may change pricing at any time.

6. Delivery

Not all items qualify for these shipping times. Fit Lab Nutrition Limited will not be responsible for any delay in performing our obligations under a contract due to:

• Courier service issues

• Customs clearance (for overseas orders)

• Incorrect delivery details provided by the customer

Customer assumes risk on delivery.

7. These include: Right to Cancel (Consumer Contracts Regulations)

If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving goods.

To be eligible:

• Products must be unused, unopened and in their original packaging.

• Due to hygiene and safety reasons, we do not accept any opened supplement returns unless they are faulty.

• To cancel, contact: info@fitlab-nutrition.com

• Refunds will be issued within 14 days of receipt of returned goods.

• Except for any faulty product, you will bear the return postage costs.

8. Faulty or Damaged Goods

If you receive goods that are damaged or faulty:

• Please notify us within 48 hours of delivery.

• Where possible, include photographic evidence to help us assess the issue.

We will provide a replacement, repair, or refund in line with the Consumer Rights Act 2015.

For assistance, contact us at info@fitlab-nutrition.com.

9. Intellectual Property

All content on this Website, including but not limited to:

• Brand name and logos

• Product names

• Text, graphics, and images

• Website design

is owned by Fit Lab Nutrition Limited and protected by intellectual property laws.

You may not copy, distribute, reproduce, or otherwise use any Website content without our prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

• Fit Lab Nutrition Limited is not liable for any indirect, incidental, or consequential losses arising from the use of our Website or products.

• Our total liability will not exceed the amount you paid for the products in question.

These Terms do not limit or exclude liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any other liability that cannot be excluded under applicable law in England and Wales.

11. Website Use

By using our Website, you agree not to:

• Use the Website in any way that breaks applicable laws

• Attempt to gain unauthorised access to our systems or networks

• Upload, distribute, or transmit malware or any malicious content

• Interfere with the security or proper functioning of the Website

We reserve the right to restrict, suspend, or terminate access if these terms are breached.

12. Privacy

Your use of this Website is also subject to our Privacy Policy that governs the collection and processing of personal data in terms of the UK GDPR and Data Protection Act 2018.

13. Force Majeure

We shall not be liable for any failure to perform our obligations hereunder where such failure results from anything beyond our reasonable control, including, without limitation:

• Natural disasters

• Government action

• Supply chain disruption

• Strikes or transport failures

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

These Terms may be updated from time to time.

The most recent version will be posted on this Website with the updated “Last Updated” date.