Return Policy

FIT LAB NUTRITION LIMITED

Company No. 16291645

Seven Grange Lane, Pitsford, NORTHAMPTON NN6 9AP

Email: orders@fitlab-nutrition.com

This is tailored for a UK supplement commerce site, and is compliant with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Returns & Refund Policy

Last Updated: [Insert Date]

This Returns & Refund Policy applies to purchases made through https://fitlab-nutrition.com/ owned by:

FIT LAB NUTRITION LIMITED

Company Number: 16291645

Registered Office:

Seven Grange Lane

Pitsford

Northampton

United Kingdom

NN6 9AP

Email: info@fitlab-nutrition.com

1. Your Right to Withdraw (Consumers from the UK & EU)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

To exercise this right:

Email us at info@fitlab-nutrition.com
Include your order number and full name
Submit your cancellation request within 14 days of delivery

After notifying us, you have a further 14 days to return the goods to us.

Your refund will be processed once we have received the returned items in accordance with the regulations.

2. Conditions for Returns

To be eligible for a refund:

Items must be unopened*
Items must be unused*
The products need to be in their original, sealed packaging*
Safety seals must be intact
Opened food supplements cannot be returned due to hygiene and consumer safety laws unless the product is defective.

We may refuse to accept returns that do not meet these requirements.

3. Faulty, Damaged or Incorrect Items

If your order arrives:

Damaged
Faulty
Incorrect

Please reach out to us within 48 hours of delivery at:

info@fitlab-nutrition.com

Please include:

Your order number
A description of the issue
Clear photographic evidence

Under the Consumer Rights Act 2015, you are entitled to a replacement, repair or a refund if goods are faulty.

4. Refund Process

After we receive and inspect your return:

You will be informed of the approval or rejection.
Accordingly, approved refunds are made within *14 days of the approval.
Refunds will only be issued to the original form of payment.

Only the original shipping cost will be refunded if the order was cancelled within 14 days and only if the entire order is returned.

5. Return Shipping Costs

Postage costs for returns are to be covered by the customers unless the item is faulty.

Please use a tracked delivery service.

We are not liable for lost returns in transit.

6. Non-Returnable Items

We cannot accept returns of:

Opened supplements
Used products
Items without original seals
Items on clearance or promotion (unless faulty)
Gift cards

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your payment provider.
Reach out to your card issuer (response times may vary).
Contact us here if it is still unresolved.

8. Exchanges

Only regular-priced items may be refunded.

If you require an exchange for the same product, please reach out to: info@fitlab-nutrition.com

9. International Orders

For international returns:

The customer will cover all return shipping costs, customs duties, and fees.
We cannot be held responsible for customs delays.
Duties and taxes are not refundable unless mandated by law.
Due to the nature of food supplements and consumer safety regulations, we cannot accept returns of opened products, even if only partially used, unless they are faulty.